Expert Digital & Customer Experience Transformation
Ashutosh Karandikar is a seasoned Customer Experience Transformations Leader and a Certified Customer Experience Consultant (CCXP) with 16+ years of Global experience driving success across Customer Acquisition, Retention, Service & Advocacy. He is a passionate advocate of “Emotion” centric and “Techno-Creative Solutioning” approach to digital experience transformation.
His unique 360-degree experience spanning Sales/ Marketing/ Customer Success Leadership, Brand Management, Product Management, Business Process Optimization & Digital Transformation Consulting, helps him create & execute a Customer Experience Strategy that aligns across the Corporate, Sales, Marketing and Fulfilment functions.
The new digital India with the low cost of internet connectivity ($0.68/GB) and highest penetration of mobile devices (470mn users) is a market of unlimited choices, multiple customer journey touch points and channels. Digital Customer Experience (DCX) is thus a critical differentiator which brands can no more ignore. Only those who drive better & differentiated customer experiences, shall win and survive.
This helps our clients acquire, retain & service their customers in a better way so that they become staunch brand advocates. CX Transformation can accelerate growth and reduce cost significantly whilst driving dramatically increased repurchase & retention rates.